Outbound freight was first released in late 2012, as a cloud based (aka on-line) solution is designed for companies who send less than 100 domestic courier shipments per week. It is very easy to use and you simply print out dispatch labels on your existing A4 printer.

There are a significant number of key features and benefits this edition delivers around cost savings, ease of use, administration and service quality. Click here for a list.

There are two other editions due for release in early 2013.

parcelwings(obflb)- this is a label printing edition that will be application based (not cloud based). So this will need to be installed on a PC that you own. This is designed for businesses that are dispatching more than 10 orders a day and want the convenience of a professional label printer to simply tear off, peel and stick. The label printer will cost NZD650.00; people who use a label printer don't go back to an a4 printer.

parcelwings(obfi) - this is also an application based version of parcelwings(obf) "i" stands for "integrated" and this product is for companies that dispatch hundreds of shipments a day and want the convenience of interfacing their sales orders directly into PW from their accounting system/ERP to save them having to re-enter the delivery details.

This is our Returns management system. The returns process is a problem for most companies and very few couriers do this well in NZ (or Australia) so parcelwings(rms) was developed as an on-line solution to help companies who needed outstanding process management applied to their reverse logistics requirements, at low cost.

A couple of the key advantages this product offers is milestone management and task allocation. In simple terms parcelwings(rms) monitors every shipment and every milestone and alerts nominated people to address breakdowns. It uses modern EDI technology to track shipments in the carriers own system. But it doesn't stop there, after assigning tasks it then monitors the task response timeframe and if this falls out of the agreed service parameters (which you configure in PW) parcelwings(rms) starts working through and escalating the milestone failure and the task failure to a list of predetermined stakeholders who can, fix the issue and deal with the customers expectations BEFORE it becomes a problem. (we call this auto nag :)) Nothing ever falls through the cracks anymore.

parcelwings(rms) is a formidable weapon in the battle for customer loyalty where returns can be contentious if not handled swiftly and professionally. The way we have structured the rate tarrifs for parcelwings(rms) it is also less expensive than traditional solutions.

p2p stands for point to point, the capability of this solution allows the user to send anything from anywhere to anywhere. Using traditional methods this is nearly impossible to do well consistently so no one does. However with the tracking and task management capability we have designed and built into parcelwings(p2p) this can be done confidently and accurately.

The main market for this product was e-tailers. In the context of omni channel marketing this makes it possible to connect with consumers at a level previously not possible. For example a user can manage shipments between a consumers residential address, their business address, a suppliers warehouse or retail store. The ability to ship between endless random pickup and delivery points opens new opportunties for retailers to enage and add value to their customers.

The other capability parcelwings(p2p) delivers is the ability to create a consumer facing web stores and pull goods from any supplier location in a co-ordinated way, this has enormous cash benefits to the seller. Without a product like parcelwings(p2p) this cannot be done as traditional systems and methods are not robust enough to manage the complexity of this distribution model; and on-line customers are unforgiving when the service execution of deliveries fails expectation. Service execution must be 'best in class' for on-line sellers to retain their consumers.